Job Title: Leisure and Tourism Admin Assistant – 3-month cover
Reports to: L&T, Groups and Schools Coordinator
Department/Function: Leisure and Tourism
Location: Raby Castle, Park and Gardens
Hours: Monday to Sunday working 5 in 7 days, with some evenings ,weekend and bank holiday work to suit the needs of the business
Salary: Above NMW (dependent upon age)
Job Ref: VA259-2026
Purpose of Job
Raby Estates is an incredibly busy,fast-pacedd organisation dealing with a huge volume of customer interactions.
The estate not only manages vast areas of land, property and farms but has a very busy Leisure and Tourism portfolio, including Raby Castle and High Force Waterfall.
We are looking for an admin assistant to join the Leisure and Tourism team on a full-time basis to cover a 3-month absence but there is also the possibility that this could become a permanent role.
The L&T admin assistant is a pivotal role, responsible for communication both internally and externally across the department and wider estate. The department is incredibly busy and receives hundreds of enquiries about general matters, events and bookings.
This is a fast-paced role with lots of variety requiring good customer service and administrative skills.
An interest in the varied nature of the estate and a passion for delivering the very best service at first contact with Raby, are a must.
The successful candidate will have a good telephone manner and must be competent with Outlook, Word, Excel & PowerPoint. The ability to work on your own initiative, as well as being part of a team and being able to communicate well with others at all levels in a helpful and professional manner is essential.
Key Tasks and Responsibilities
- Handling telephone enquiries through the switchboard, resolving customer queries and recording messages accurately.
- Taking bookings for events, hotel rooms, restaurant reservations and more.
- Working daily with Microsoft Office, preferably Office365.
- To provide administrative and clerical support to the Leisure & Tourism team as well as other departments on request.
- To be fully aware of customer confidentiality in accordance with the Data Protection Act.
- Coordinating and hosting visitors attending meetings, arranging lunches and refreshments.
- The ordering of all office supplies for the department.
- Filing and archiving.
- Any other duties as and when required.
This list is not exhaustive, and you will be required to carry out any other reasonable tasks arising from time to time.
Skills Required:
- Flexible approach to duties undertaken.
- Ability to work within a team or on own initiative as required.
- Effective communication and organisational skills.
- Ability to grasp new technologies.
- Honesty and a high level of integrity.
- Enthusiasm and capacity for hard work.
- Systematic and cheerful approach with a ‘can do’ attitude.
Key Requirements:
Knowledge/Experience:
- 1-2 years’ experience in a similar role would be preferred.
- A passion for the diverseactivitiesy of a busy estate.
What we have to offer:
- Competitive wage, depending on experience and age (above NMW).
- Employee Assistance Programme.
- Free Car Parking.
- Continuous improvement through staff training and staff development programs.
- Discounts as our retail and food outlets.
- Discounts at High Force Hotel.
- Free access into our leisure attractions at Raby Castle and High Force.
- Behind the scenes tour of Raby Castle.
- Raby Estate social events throughout the year.
#J-18808-Ljbffr