Are you passionate about delivering exceptional hospitalityand eager to join a dynamic team at one of the world's leading hotelbrands? We are currently recruiting for a dedicated individual to joinour team. We believe in creating memorable experiences for our guests andwe want our associates to be at their best: to care for their holisticwellbeing, to feel a sense of belonging, to know their co-workers are committedto a culture of respect and kindness.
We are currently recruiting for a full time Front Office Associate to join our front office team.
What's in it for you:
in addition to receiving a competitive salary and investment in your personal development, you will haveaccess to an array of perks and discounts including:
- FreeMeals on Duty:Enjoy complimentary meals while at work
- UniformProvided:A professional uniform is supplied for all associates
- ExploreDiscounts:A Marriott Discount Card that offers benefits on hotelstays and F&B across 140 countries
- PensionScheme:Participation in The People's Pension
- EmployeeAssistance Programme:Free and confidential support for variouschallenges, including financial advice, stress and health issues
- CareerDevelopment:Opportunities for career growth and internaltransfers within Marriott's global network
- Trainingand Development:Access to training programs to enhance yourskills and advance your career
Responsibilities:
Here's what your journey withus entails:
- Process guest check-ins, assigning rooms and activating room keys
- Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
- Answer, respond to and process all guest calls, messages, questions or concerns
- Providing a genuinely warm welcome to all guests
- Give guests information and directions regarding property and local areas of interest
- Process check-outs and resolving any disputed charges
- Process payments and room charges
- Confirm reservations and cancellations, running daily reports on the number of arrivals and departures
Safety and Company Policies:
- Followall company and safety and security policies and procedures
- Reportmaintenance needs, accidents, injuries and unsafe work conditions to themanager
- Completesafety training and certifications
- Ensureuniform and personal appearance are clean and professional
- Maintainconfidentiality of proprietary information
- Communicatewith others using clear and professional language
- Developand maintain positive working relationships with others
- Supportthe team to reach common goals
- Listenand respond appropriately to the concerns of other employees
- Ensureadherence to quality expectations and standards
Note:This above description is not intended to establish a total definition of the job, but an outline of the duties
Join us and be part of a team that values excellence,sustainability, and career growth.
#J-18808-Ljbffr