Reception Supervisor - Enhanced Access Service
We are looking for a reception supervisor to work in theEnhanced Access service, which has beendeveloped to provide out of hours appointments for 27 practices in North Kirklees. The appointments are located across 3 hubs, the locations of which are:
Dewsbury Health Centre
Liversedge Medical Centre
Cherry Tree Surgery
The Enhanced Access service operates from Monday-Friday 6.30pm - 9.30pmand on a Saturday between 9.00am - 5.00pm.
Main duties of the job
The post holder will be responsible for the efficient running of the reception area at their designated hub.
The post holder will have responsibility for opening and closing the premises.
To have primary responsibility for thecoordination of the hub admin team, clinical team and providing secretarialsupport for the hub during opening hours
Ensure you and all colleagues are projecting apositive, friendly image to all patients and visitors to the hub at all times.This includes ensuring the reception team are wearing their Curo uniform, yourSupervisor uniform must be worn at all times whilst on shift to represent theorganisation
Facilitate effective communication betweenpatients, the hub team, clinical staff, secondary care, out of hours/111services and other associated healthcare agencies during operational hours
To act as first line support to the hub adminand hub clinical teams when on duty regarding any issues they may have
The role also includes answering and directing telephone calls, general administration, data entry, capturing patient experience, carrying out equipment and drug checks and liaison with multi-disciplinary teams.
About us
We are Curo Health a GP federation formed from 27 general practices spanning 4 Primary Care Networks (PCNs) across North Kirklees.
We proudly work together as a community of general practices to help save money, secure investment, strengthen our teams and deliver high quality primary care services at scale such as evening and weekend appointments.
For the people of North Kirklees, our joint approach always aims to create better standards of care, shorter waiting times and faster access to care, right in the heart of our communities where it should be.
Job responsibilities
**Managing and Supervising Staff Experience Essential**
Ensuring and checking that opening, closing andsecurity checks required for that hub location have been carried out accordingto processes.
Making sure appropriate documentation of Supervisorassigned checks are stored and filed for reference via Team Net.
To ensure staff are following set processes and procedures during shift.
Assist in the communication and cascade of new information or service relevant changes to all relevant staff.
Ensure the telephone is answered promptly at thehub location and assist when required.
Ensure that correct processes are followed inaccordance with hub working.
Responsible for new Reception members induction
Responsible for ensuring the Supervisors taskgroup is dealt with on a daily basis
Support reception staff with the use of Team Net
Responsible for Reception members appraisal
Ensure monthly (or at any other frequency as required), emergency drug & equipment checks are completed and documentedon Team Net.
Ensure daily hub checks are completed and documentedon Team Net along with anyother TeamNet tasks that are assigned to you.
Attendance at monthly Supervisors meetings
Ensure hub (and any rooms utilised during shift) are left in an appropriate state
To be the first point of contact for patients arriving at the hub.
Processing confidential patient information topass to Clinicians.
Contacting patients with appointment times.
Keeping a watchful eye on patients waiting to be seen and in the case of worsening symptoms, alerting a relevant professional.
Alerting Emergency Services in the event of anemergency and/or gain help from within the department.
Gain an understanding of coordinating workload to capacity.
To work autonomously, managing own workloadeffectively referring to line manager when necessary.
To adhere to all Curo Health Policies andProcedures.
Participate and ensure own on-going development.
To maintain a high level of confidentiality andcomply with the Data Protection Act. Be aware of the nature of informationdealt with and work in a manner which ensures confidentiality and security.
Undertake any other activities deemedappropriate and necessary by the organisation.
Process referrals generated by EA clinicians ina timely manner
Assign pathology results on a daily basis
Person Specification
Qualifications
- GCSE English and Maths (or equivalent)
- Good standard of general education
- SystmOne Experience
- Experience of managing and supervising a team
- ECDL or equivalent
- NVQ Business Administration
- Experience of undertaking appraisals
Experience
- Previous primary care experience
- Excellent oral and written communication skills
- Excellent telephone manner
- Ability to prioritise & manage own workload
- Friendly, helpful and can do approach
- Ability to carry out work accurately to specified deadlines
- Excellent organisational skills
- Ability to work on own initiative
- Able to work under pressure
- Able to maintain a high level of confidentiality
- Experience of SystmOne including secretarial duties
- Prioritisation of tasks
- Working in a pressured environment with an ability to effectively resolve concerns, issues and challenging situations
- Able to demonstrate self-reflection and learning outcomes from incidents
- Previous experience working within the NHS
- Experience of data/statistical collection
- Experience within a line management role including staff supervision
- Ability to motivate and encourage staff
- Ability to delegate and prioritise others and own workload
- Experience of training/mentor of lower level staff members
- Evidence of adherence to current/previous organisations policies and procedures
- Understanding of the role of the CQC
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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