Service Administrator / Coordinator required by client who is an Engineering company near Uttoxeter.
Salary: circa 25k based on 39 hours per week
Essentially the main part of the Service Controllers role is to manage the engineers on a day to day basis. You will be required to organise engineers to complete routine planned maintenance, remedial work and emergency breakdowns/ callouts. You will be expected to promptly organise appropriate resources to resolve situations quickly and ensure communication is kept flowing, externally and internally.
Your key responsibilities will include:
- Co-ordinate breakdowns and services for your depot by allocating to an engineer and liaising with the customer to ensure minimal downtime to the customer’s machine.
- Chase the customer for order numbers for quoted works.
- Keep constant communication with the customer to give them updates on all breakdowns / jobs.
- Issue Paperwork / Analysis Reports
- Resolve all customer invoice queries.
Key skills we are looking for:
- Effective team player
- Excellent time management skills; able to prioritise time and work well under pressure
- The ability to provide high levels of customer care
- Willingness to help both internal and external customers
- Proactive, flexible and positive can-do attitude
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