Join us in a dynamic entry-level role based in Redhill, supporting AXA’s Recovery and Litigation teams—helping ensure claims are handled smoothly, costs are controlled, and processes are aligned.
In this role, you will provide essential support to our Recovery & Litigation experts, working directly on recoveries and associated legal cases. You will collaborate closely with our operational teams, contribute to cost containment efforts, and help streamline claims processes. Your work will also involve coaching and upskilling colleagues, especially where case findings reveal knowledge gaps or revenue risks. If you’re organized, proactive, and eager to develop your career in a fast-paced environment, this is the perfect opportunity for you to make a meaningful impact within AXA Partners.
What you’ll be doing:
You will primarily handle claims related to travel and medical assistance in the UK, as well as the associated recoveries. In some cases, you will work with other AXA Assistance units, such as Barcelona or Mexico, which provide support. You will need to support and contribute to improvement plans, helping with their implementation and monitoring. You may also participate in projects in other regions, related to Travel & Medical activities.
As such, your responsibilities will be :
UK Recoveries (including cases over 3K PMI and third-party) – Analyze, process, and prioritize recoveries based on risk and time, working with the team and other departments until completed. Regularly track progress using the appropriate tools. Report any gaps in the local or global process to find solutions and improve collaboration.
End-of-Month Workbooks – Review cases and apply recovered funds to the correct accounts, supporting cost control and maximizing recovery income.
Liability & Legal Assistance Claims – Help gather all relevant documents and evidence, review the case background, and assess coverage and settlement. Keep the customer at the center, while also managing costs and settlements. Support legal providers and representatives when needed.
Audit Support – Assist with audits and monitor progress against action plans. Help find ways to improve processes and reduce costs, especially in litigation.
Support for Recovery & Litigation Team – Assist the technical expert, senior handler, and team manager with recovery and litigation tasks related to Travel.
Process Improvements & Training – Help implement process changes and support training to upskill teams and close knowledge gaps, reducing revenue loss.
Community Engagement – Understand the wider recovery community (internal and external) through meetings and collaborations. This will help develop your knowledge of challenges, regulations, and best practices, and support your personal growth within the team.
What you’ll bring:
- Proven experience in UK travel insurance claims handling and recoveries.
- Strong Excel skills, including managing reports, dashboards, and using pivot tables for financial analysis.
- Basic understanding of the UK fraud process, including interactions with SIU and conversational management.
- Knowledge of litigation processes, regulatory requirements, and working with legal teams (internal and external).
- Ability to work effectively in a fast-paced environment, meet deadlines, and support cost containment initiatives.
- Excellent communication skills in English, with a customer-focused approach.
Key Skills:
- In-depth understanding of travel insurance claims and recovery processes.
- Proficiency in Excel, including report management, data analysis, and pivot tables.
- Strong relationship management and communication skills.
- Ability to work independently and as part of a team, with good time management and problem-solving abilities.
- Adaptability and initiative to support process improvements and collaborate across teams.
What we offer:
- Competitive Salary
- 25 days rising to a maximum of 27 days (based on a 5 day week)
- Retail Discounts
- Company Shareplan /Scheme & Loan
- Cycle2Work Scheme
- Discounted Home Insurance
- Employee Assistance Scheme
- Dr@Hand
- Discounted Gym Membership
- Free Financial Education/Pension Seminars
Who we are:
We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.
Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)
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