Company Description
CRE Group is a specialist telecoms provider focused on estate agencies and dental practices, offering whole-of-market solutions rather than a single proprietary system. The company delivers native CRM integrations with major industry platforms, enabling features such as automatic customer record pop-ups, call transcription into databases, and click-to-dial to save time and streamline workflows. CRE Group is the exclusive telecoms integrator for Alto and Loop and a preferred partner for The Guild of Property Professionals. The team emphasizes dependable service with fixed costs, flexible terms, and dedicated account management. Starting with phones and broadband to demonstrate value, CRE Group then expands support to IT, mobiles, energy, and other essential services.
Role Description
This full-time Billing and Terminations Assistant role is a hybrid position based in Crawley, with the option to work from home part of the time. The role focuses on managing customer billing processes, including creating, checking, and updating invoices, monitoring payments, and reconciling billing data with internal systems. Day-to-day work includes handling account terminations and changes, processing requests to cancel or modify services, ensuring accurate final bills, and coordinating with telecoms providers and internal teams to confirm completion. The Billing and Terminations Assistant will respond to customer and account manager queries, investigate discrepancies, and maintain clear records of all billing and termination actions. The role also involves updating CRM entries, supporting process improvements, and contributing to a smooth, professional customer experience throughout the service lifecycle.
Qualifications
- Strong numerical and administrative skills, including experience with billing, invoicing, and data entry.
- Proficiency with CRM or billing systems and basic MS Office tools (especially Excel and Outlook).
- Clear written and verbal communication skills, with the ability to explain billing and termination details to non-technical stakeholders.
- Organizational and time-management skills, including the ability to handle multiple accounts and tasks with attention to detail.
- Customer service mindset with a professional, solution-focused approach to resolving account and billing queries.
- Ability to work both independently and collaboratively in a hybrid environment, commuting to Crawley as required.
- Prior experience in telecoms, utilities, or a subscription-based business is beneficial.
- Relevant education or training in business, finance, administration, or a related field is an advantage but not mandatory.
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