We are currently recruiting on behalf of a well-establishedhousing associationfor an experiencedHousing Officerto join their team on a temporary basis in Newton Abbot.
This is an excellent opportunity for a confident housing professional with experience managing ageneral needs housing patchand providing a high-quality tenancy management service.
The Role:
As a Housing Officer, you will take responsibility for a defined patch of general needs properties, ensuring effective tenancy management and delivering a responsive, resident-focused service.
You will be responsible for:
- Managing a general needs housing patch and maintaining regular contact with residents.
- Managing tenancy matters from sign-up through to tenancy sustainment and, where necessary, enforcement.
- Dealing with rent arrears, tenancy breaches and other tenancy-related issues.
- Investigating and managing anti-social behaviour and nuisance cases.
- Carrying out tenancy visits, inspections and property checks.
- Supporting vulnerable residents and identifying appropriate support or referral pathways.
- Working closely with internal teams including income, repairs, ASB, safeguarding and allocations.
- Liaising with local authorities, statutory agencies and external partners where required.
- Taking appropriate action to ensure properties and tenancies are managed effectively.
- Maintaining accurate records and ensuring casework is progressed within agreed timescales.
- Supporting the housing association's wider objectives around tenancy sustainment, resident satisfaction and neighbourhood management.
About You:
We are looking for someone who has previous experience working as aHousing Officer, Neighbourhood Officer, Tenancy Officer or similar role within social housing.
You will ideally have:
- Experience managing a general needs housing patch.
- Strong knowledge of tenancy management and housing legislation.
- Experience dealing with rent arrears and tenancy breaches.
- Experience managing ASB cases and safeguarding concerns.
- Good knowledge of tenancy sustainment and supporting vulnerable residents.
- Strong communication and negotiation skills.
- The confidence to manage challenging conversations and take appropriate enforcement action.
- Excellent organisational and case-management skills.
- Experience working collaboratively with local authorities and other partner agencies.
- A full UK driving licence and access to a vehicle, as regular travel across the housing patch will be required.
Working Arrangement:
The role is based inNewton Abbotand offers ahybrid working arrangement, combining home working with office attendance, resident visits and other site-based duties.
You will need to be comfortable travelling across the local housing stock and managing your own diary effectively.
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