Department: Finance
Location: Glasgow (West George Street)
Contract: Fixed term, 6 months, full time
Hours: 35 hours a week, Monday to Friday, 9am to 5pm
Experience: Credit control or a similar payments role, plus customer service
Jones Whyte
Jones Whyte is a 300-strong Law firm with offices in Glasgow and Edinburgh. We were named a Top Employer 2025 by The Herald and s1jobs, and Firm of the Year 2026 (over 250 employees) at the Scottish Legal Awards.
The opportunity
Every department in the firm relies on our credit control function to invoice clients and get paid on time. For the next six months, you'll be the person clients speak to about their bills. You'll take payments, agree payment plans and keep case files up to date, all at a firm that is growing quickly.
The team
You will join our Finance team at West George Street and report to Laura Stuart, Head of Credit Control. The wider team is made up of the Finance Director, Head Cashier, Legal Cashiers, Credit Controllers and Cashroom Assistants. You will have a structured induction, a named point of contact, regular check-ins. You will also work with fee earners and support staff in every department, so you will get to know the wider firm quickly.
What you will do
- Raise invoices and send them to clients
- Contact clients about outstanding balances by phone and email
- Take card payments over the phone
- Answer client questions about bills and payments
- Set up and monitor payment plans where needed
- Update case files and payment status in our case management system
- Work with teams across the firm to resolve billing queries
What we are looking for
- Experience in credit control, collections or a similar payments role
- Customer service experience, with a confident and courteous phone manner
- Strong attention to detail and accuracy with figures
- The ability to manage your own workload and prioritise across several departments
- Working knowledge of Microsoft Office, particularly Excel and Outlook
Desirable but not essential
- Experience in a legal or professional services setting
What you will get
- Company pension scheme (Royal London)
- Medicash health plan (BUPA health insurance from Associate level)
- Holiday Loyalty Scheme: up to 5 extra days
- Buy or sell up to 3 days' holiday each year
- An early finish on your birthday
- Hybrid working (on completion of induction training)
- Enhanced maternity and paternity pay
- Salary Extras: discounts and savings at a wide range of retailers
#J-18808-Ljbffr