Job Title: Recoveries Claims Handler
Location: Liverpool
Hours: Monday:Friday, 9:00am:5:30pm (37.5 hours/week)
Salary: GBP26,938 : GBP28,648 per annum, plus up to GBP1,500 annual performance:related bonus (eligible after probation)
Job Type: Full time, Permanent
About The Role
Join our fast x2011;paced Recoveries team and play a key role in delivering fair outcomes for our customers by recovering costs where a third party is responsible. As a Recoveries Handler, youll take end x2011;to x2011;end ownership of non x2011;fault motor insurance claims, applying sound technical judgement, commercial awareness, and effective negotiation to drive the right outcomes.
What You Will Be Doing
Claims Management
- Manage non x2011;fault repair, recovery, and uninsured loss claims from start to finish.
- Send allegations of liability to third parties and their insurers as part of progressing recovery claims.
- Assess liability, indemnity, and claim financials, making accurate and timely decisions.
- Keep files moving by identifying opportunities, managing risks, and avoiding delays.
- Maintain accurate and up x2011;to x2011;date reserves and claim records.
Commercial and Financial Decision x2011;Making
- Make decisions that maximise recoveries and minimise costs.
- Negotiate subrogated outlays and manage aged debt effectively.
- Issue outlay requests and proactively follow up to ensure settlement.
- Process and authorise payments within delegated authority.
Supplier and Partner Engagement
- Work closely with suppliers, solicitors, and partners to progress claims.
- Instruct panel solicitors where escalation or litigation is required.
- Handle inbound calls from customers, third parties, suppliers, and solicitors, delivering a clear and professional customer experience.
What Were Looking For
Technical and Commercial Skills
- A good understanding of motor insurance, non x2011;fault processes, liability, and subrogation.
- Strong technical grounding with regulatory awareness.
- Confident negotiation and influencing skills.
Personal Qualities
- Strong attention to detail with an analytical mindset.
- Proactive, self x2011;motivated, and comfortable taking ownership.
- Able to manage pressure, deadlines, and competing priorities.
- Clear, confident communicator whos comfortable making decisions.
Grow With Acorn
At Acorn Insurance, were proud of our Liverpool roots : and even prouder of how far weve come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, weve grown into a national leader, now employing 1,700+ people across the UK and reached a milestone GBP750 million in total value of insurance policies written in 2024.
Benefits
- A maximum of 35 days holiday (depending on role and tenure) including bank holidays, with additional buy/sell options
- 24/7 mental health support and free counselling available
- Grow with us: Through career fairs, leadership programs, and learning on the go
- Flexible benefits, including early access to salary via our internal platform
- Hybrid working options to support work:life balance and individual needs
- Recognition awards, social events and more
Our Commitment To Our Colleagues
These arent just words : theyre the principles we live by. And were proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:
- Mindful Employer : championing mental health and wellbeing
- Disability Confident Level 1 and 2 : creating accessible, inclusive opportunities
- Menopause Friendly accredited : supporting every stage of life
- Armed Forces Covenant signatory : honouring those who serve
- Armed Forces Defence employer recognition scheme : Supporting those who serve
- Great Places to Work 2024/25 : fostering an engaging and positi
#J-18808-Ljbffr