- Join an established international technology business offering excellent long-term career prospects
- Develop your technical expertise servicing commercial printing and document management equipment, with structured training and ongoing support
- Excellent opportunity for an engineer with printer, photocopier or IT hardware experience to progress within a specialist field service team
About the Company
Our client is an established international technology business specialising in commercial printing, office equipment and document management solutions.
With a strong presence throughout the UK, the organisation supplies and supports a wide range of technology used by businesses and public sector organisations in their day-to-day operations.
This is an excellent opportunity to join a stable organisation offering long-term career development and progression into more senior technical positions.
Role Overview: Field Service Technician
This is a field-based engineering position responsible for installing, maintaining, servicing and repairing commercial printing equipment, including multifunction printers (MFPs), photocopiers, scanners and associated office technology.
You’ll work with a varied customer base, including commercial offices, educational facilities and healthcare environments, ensuring equipment remains operational and customers receive a high standard of technical support.
The position combines hands‑on mechanical and electronic fault‑finding with IT and networking responsibilities. You’ll be diagnosing hardware faults, replacing components, carrying out preventative maintenance and assisting with the configuration of equipment on customer networks.
You’ll manage your own daily schedule, attending customer sites to investigate faults, complete repairs and minimise equipment downtime.
Although you’ll work independently throughout the territory, you’ll have access to an experienced technical support team and senior engineers whenever additional assistance is required.
Full product‑specific training will be provided, allowing you to build on your existing technical knowledge and develop specialist expertise.
Key Responsibilities
- Install, service, maintain and repair commercial printers, photocopiers, multifunction devices and scanners across customer sites
- Diagnose mechanical, electrical and electronic faults, carrying out component‑level repairs where required
- Complete planned preventative maintenance and reactive service visits
- Troubleshoot issues affecting printing performance, paper handling, scanning and other equipment functions
- Assist with the configuration and connection of printing equipment to customer IT systems and networks
- Provide technical advice and guidance to customers on equipment operation and basic troubleshooting
- Work closely with senior engineers and technical support colleagues to resolve more complex faults
- Maintain accurate records of service visits, repairs and parts used
What We’re Looking For
- Previous experience servicing, repairing or maintaining printers, photocopiers, multifunction devices or similar electromechanical equipment
- A good understanding of mechanical, electrical and electronic fault-finding
- Experience repairing or replacing hardware components would be beneficial
- Basic IT and networking knowledge, ideally including connecting printing equipment to customer networks
- Previous field service experience would be advantageous
- Strong troubleshooting and problem-solving skills
- Comfortable working independently and managing a daily workload
- Good communication and customer service skills
- Proactive, organised and willing to develop new technical skills
- Full UK driving licence
- Ability to complete the required DBS check
Candidates with experience in printer servicing, photocopier maintenance, IT hardware repair or electromechanical equipment support are encouraged to apply. Previous experience with a particular manufacturer is not essential, as product-specific training will be provided.
Package & Benefits
- Salary: £27,500-£30,000 depending on experience
- Company car
- 37.5-hour working week, Monday to Friday
- 25 days annual leave
- Overtime opportunities
- Dental benefits
- Health cash plan
- Employee Assistance Programme
- Life assurance cover of 4x salary
- Comprehensive product and technical training
Working Hours
Monday to Friday, 37.5 hours per week
This is a field-based position, with engineers attending customer sites during normal business hours.
Occasional overtime may be available.
Ideal Candidate Location
The role will primarily cover customers across the Midlands, with a particular focus on Stoke-on-Trent, Derby and Nottingham. Some travel towards Birmingham and surrounding areas may also be required.
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