Hours: 37.5hr per week (available shifts 8am - 4pm, 9am - 5pm, 10am - 6pm) Every other Saturday will be require cover.
Our client is looking for people to join their Patient Service team. You'll need excellent customer service skills, proven data entry experience, and provide compassionate telephone support with a calm, patient manner. A basic DBS check will be required for this role.
Key responsibilities
- Handle inbound and outbound calls, delivering excellent customer service
- Complete accurate data entry and keep patient records up to date
- Produce written follow-ups (e.g., letters) where patients can't be reached by phone
- Work to deadlines and service targets, escalating issues appropriately
- Maintain confidentiality and handle sensitive information in line with data protection
- Excellent customer service skills and professional telephone manner
- Calm, patient and empathetic approach when speaking with patients, including vulnerable individuals
- Strong data entry experience (accurate, with high attention to detail)
- Organised, reliable and able to manage a busy workload
- Experience in healthcare, patient services or clinical administration
- 25 days annual leave plus bank holidays
- Company bonus scheme - on permanent contracts
- Outstanding training & development programmes
- Up to £1200 refer a friend bonus
- Full support from our employee assistance programme including a health and well-being app
- Savings and discounts at multiple retailers through our rewards portal
Perks and Benefits Generous annual leave, plus public holidays based on location. Extra annual leave for your birthday or an alternative celebration day. Access to an Employee Assistance Programme (EAP) Pension plan with contributions from Mauve Group (where applicable). Opportunities for professional growth via Mauve Academy - our learning portal. Annual training allowance for career development. Hybrid working environment, with home setup allowance (where applicable). Optical benefits (£155/€180 toward eye tests, glasses, and lenses). Exciting opportunities, including domestic/international travel, team meet-ups, and company-wide events.
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