Job Overview
This role is internal only for employees of the BSW group only (RUH Bath, SFT Salisbury, GWH Swindon) The Hepatology Administrator is responsible for providing comprehensive administrative and pathway coordination support across a range of specialist hepatology services, including FibroScan, Hepatitis B, Hepatitis C and Haemochromatosis pathways.
The post holder plays a vital role in ensuring patients receive timely access to diagnostics, treatment and ongoing monitoring by managing clinics, waiting lists, patient tracking systems and clinical correspondence. Responsibilities include coordinating appointments, maintaining accurate patient records, processing referrals, supporting specialist nurse-led services, producing clinical documentation and liaising with patients, clinicians, GPs and external oragnisation.
The role requires excellent organisational, communication and data management skills to support the efficient delivery of hepatology services and ensure compliance with Trust targets, clinical monitoring requirements and information governance standards.
The post holder will work collaboratively with multidisciplinary teams to provide a high-quality administrative service that contributes to improved patient outcomes, reduced delays in care and an enhanced patient experience
Main duties of the job
FibroScan Administration
- Manage the FibroScan patient tracking spreadsheet and referral pathway.
- Book, amend and cancel FibroScan appointments.
- Type and distribute FibroScan reports and outcome letters.
- Maintain accurate patient records and process referrals onto electronic systems.
Clinical Correspondence
- Produce clinic letters, reports and patient communications using approved templates.
- Issue blood test reminder letters and other routine correspondence.
Hepatitis B Service
- Coordinate appointments and waiting lists for Hepatitis B clinics.
- Arrange interpreters and support administration of patient monitoring programmes.
Hepatitis C Service
- Manage appointments for Hepatitis C clinics and outreach services.
- Coordinate patient transport and support services where required.
- Maintain patient records and clinic correspondence.
Haemochromatosis Service
- Coordinate venesection appointments and related administration.
- Issue blood test request letters and support ongoing patient monitoring.
General Administrative Duties
- Maintain accurate patient databases, tracking systems and waiting lists.
- Liaise with patients, clinicians, GPs and external organisations.
- Ensure health records and correspondence are processed accurately and within agreed timescales.
- Provide administrative support to the wider Hepatology and Gastroenterology teams.
- Participate in service improvement, training and departmental meetings.
Working for our organisation
We are proud to be part of BSW Hospitals Group - a formal partnership between the Royal United Hospitals Bath NHS Foundation Trust, Great Western Hospitals NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17, 600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people.
We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.
By working together, we make a real difference for our patients, each other, and our community. Every role matters in delivering the exceptional, person‑centred care we’re proud of.
We’re committed to a compassionate, inclusive culture where kindness is championed, differences are valued, and diversity makes us stronger.
We want to support you to thrive, taking your career to its full potential. We prioritise staff wellbeing – and yes, we even have a pool!
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Detailed Job Description And Main Responsibilities
Please find attached to the vacancy a detailed person specification and job description for further information about this role.
Person specification
Criteria
Essential criteria
- nderstanding of confidentiality, information governance and data protection requirements.
- Experience of managing appointments, clinics, waiting lists or patient pathways.
Desirable criteria
- Experience within Gastroenterology, Hepatology or another clinical specialty - Knowledge of outpatient pathways and waiting list management.
- Ability to manage competing priorities across multiple services
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
- Job Description and Person Spec (PDF, 290.8KB)
- Join the RUH (PDF, 1.3MB)
Name Kane Wilson Job title Gastroenterology Outpatient Manager Email address [email protected]
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