York and Scarborough Teaching Hospitals NHS Foundation Trust
Patient Services Assistant
The closing date is 22 November 2026
We are looking for a compassionate, reliable, and proactive Patient Services Assistant to join our Emergency Department. You'll play a vital role in maintaining a safe, clean, and supportive environment for patients - supporting their dignity, comfort, and wellbeing every day.
This role is ideal for someone who values meaningful work and wants to make a real difference in the lives of vulnerable patients and their families.
Interviews for this position will be held in person ONLY. Remote interviews will not be available.
Main duties of the job
The main duties of a PSA will include:
Maintaining high standards of cleanliness and infection control across the ward.
Supporting patients with meals, hydration, and non-clinical comfort needs.
Assisting with preparing cubicle spaces and communal areas.
Engaging with patients in a kind, respectful, and person-centred manner.
Working closely with nurses, healthcare assistants, and the wider team.
Helping create a calm and therapeutic environment for patients with dementia and delirium.
About us
For further information on what it is like to work for out Trust, please visit:
We offer a range of benefits to support our staff including:
- Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
- 27 days holiday rising to 33 days (depending on NHS Trust service)
- A variety of different types of paid and unpaid leave covering emergency and planned leave
- Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
- NHS Car Lease scheme and Cycle to Work scheme
- An extensive range of learning and development opportunities
- Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Job responsibilities
A full description of the role is available in the attachment: job description.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Experience
- Effective oral and written communication skills
- Basic IT skills
- Previous experience of working with people
- Experience of working in healthcare setting
- Previous acute NHS experience
Education, Qualifications and Training
- Good basic education - reading and writing plus basic numeric skills.
- Willingness to complete appropriate qualifications for work related training
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
York and Scarborough Teaching Hospitals NHS Foundation Trust
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