As a Resilience Coach, you won’t just help people solve today’s problem; you’ll walk alongside them as they build a more stable future. You’ll join our brand new Crisis Resilience Team, supporting people across Charnwood, North West Leicestershire and Hinckley and Bosworth. Working with clients over time, you’ll combine practical help with money, debt, benefits and housing with supportive, trauma-informed coaching, building their confidence and skills along the way.
What your day-to-day will look like:
- Supporting your own group of clients over time, building trusting, supportive relationships
- Working with each client to create a personal plan that sets out their goals and the steps to get there
- Making sure clients get all the income they’re entitled to, including checking benefits and helping with claims and appeals
- Helping clients with budgeting, managing debt, and building their money skills
- Supporting clients to find and keep stable housing
- Spotting when a client needs more specialist help and making sure they get to the right person
- Reviewing progress with clients and celebrating the steps they take
- Keeping clear and accurate records on our case management system
- Planning your workload so cases move forward and close in good time
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