Company Description
Owl Financial is a UK-wide financial advice business focused on helping individuals secure appropriate levels of financial protection through a professional, face-to-face service. The company emphasizes personalised advice, delivered by highly trained advisers whose guidance is regularly assessed to ensure quality and suitability. Owl Financial is licensed to recommend a wide range of protection products, including life cover, critical illness cover, accident protection, income protection, home insurance, and landlord cover. The business also supports clients with mortgage and remortgage advice, and introduces them to specialist partners for commercial insurance, private medical insurance, Wills, and Lasting Powers of Attorney. Owl Financial operates as a trading style of Openwork, one of the UK’s largest networks of financial advisers, and offers a friendly, no-obligation service.
Role Description
The Protection Advisor role is a full-time, on-site position based in Kempston. The Protection Advisor will meet clients face-to-face to understand their personal and financial circumstances, assess their protection needs, and recommend suitable products such as life cover, critical illness cover, accident protection, and income protection. Daily responsibilities include conducting thorough fact-finds, explaining product features and terms clearly, preparing tailored protection proposals, and supporting clients through the application process. The role involves maintaining accurate client records, working within regulatory and company guidelines, and following up to ensure policies remain aligned with clients’ changing needs. The Protection Advisor will collaborate with colleagues and specialist partners where appropriate, and contribute to local business development and client referral activities.
Qualifications
- Strong client relationship and communication skills, with the ability to explain complex financial concepts in clear, accessible language.
- Consultative sales and advisory skills, including needs analysis, recommendation of suitable protection solutions, and ethical selling practices.
- Attention to detail and organizational skills for maintaining accurate records, managing multiple client cases, and meeting deadlines.
- Understanding of financial protection products (life, critical illness, income protection, accident cover, home and landlord insurance) and willingness to stay updated on market developments.
- Knowledge of or aptitude for learning UK regulatory and compliance requirements in financial services, including working within strict advice guidelines.
- Comfort working in a face-to-face advisory environment and commitment to delivering a professional, customer-focused service.
- Relevant financial services qualifications (e.g., industry-recognized protection or advisory certifications) or willingness to obtain them; prior experience in financial advice or insurance is advantageous.
- Basic IT proficiency for using advisory, CRM, and documentation systems, and preparing clear written reports and proposals.
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