Our client is based in Southampton, and due to a busy period and various ongoing projects, the team is looking for additional support.
Job Description
- Respond promptly to customer inquiries through digital channels.
- Identify and resolve customer issues efficiently and professionally.
- Guide customers through online processes and troubleshoot technical issues.
- Maintain accurate records of customer interactions and solutions provided.
- Collaborate with internal teams to address customer concerns effectively.
- Provide feedback to improve customer service processes and digital tools.
- Stay updated on company products, services and policies to offer accurate information.
- Ensure compliance with industry regulations and company standards.
The Successful Applicant
A successful Digital Support Agent should have:
- Strong communication skills, both written and verbal.
- Confidence using digital platforms and troubleshooting technical issues.
- Attention to detail and the ability to multitask effectively.
- A proactive approach to problem-solving and customer support.
- Knowledge of financial services or a willingness to learn quickly.
What's on Offer
- Salary between £28,000 and £32,000, dependent on the level of experience.
- Permanent role based in Southampton.
- Opportunities to develop skills in the financial services industry.
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