Citizens of Humanity Group, home to the Los Angeles-born premium denim brands Citizens of Humanity and AGOLDE, is looking for passionate and commercially driven Sales Associates to join our retail teams at two of London's leading luxury department stores, Harrods and Selfridges.
This is an exciting opportunity to represent two internationally recognised brands, delivering an exceptional customer experience while driving sales, developing lasting client relationships and sharing your passion for premium denim.
RESPONSIBILITIES
- Drive Sales Performance: Achieve and exceed individual and store sales targets, maximise selling opportunities and contribute to overall business growth.
- Deliver Exceptional Customer Service: Provide a personalised and memorable shopping experience through excellent product knowledge, attentive service and confident handling of customer queries and complaints.
- Develop Client Relationships: Proactively build and manage a loyal client base, encouraging repeat business and strengthening customer relationships through personalised engagement.
- Support Brand & Team Development: Share product knowledge, collection updates, brand stories and key information with colleagues, supporting team development and consistent brand representation.
- Maintain Store Standards: Take ownership of the shop floor, ensuring stock availability, replenishment, housekeeping and visual merchandising standards are consistently maintained in line with brand guidelines.
THE IDEAL CANDIDATE
- Sales & Commercially Driven: Motivated by achieving and exceeding sales targets, with a strong understanding of retail performance and a proactive approach to maximising sales opportunities.
- Customer Focused: Confident, personable and engaging, with excellent communication skills and a genuine passion for delivering an exceptional customer experience.
- Brand & Product Passionate: Enthusiastic about premium fashion and denim, with the ability to develop strong product knowledge and communicate brand values effectively.
- Proactive & Organised: Takes initiative, demonstrates strong ownership and can confidently manage priorities in a fast-paced retail environment.
- Takes pride in store presentation, stock management and maintaining high operational standards.
- Team Player: Collaborative and supportive, with the ability to motivate colleagues, share knowledge and contribute positively to team performance.
- Flexible: Adaptable and flexible with working hours to meet business needs, including weekends and peak trading periods.
EXPERIENCE & REQUIREMENTS
- Retail Experience: Minimum of 2 years' experience in a customer-facing retail environment, ideally within premium or luxury fashion.
- Sales Experience: Proven track record of working towards and achieving individual and/or store sales targets.
- Retail Operations: Good understanding of stock management, replenishment, deliveries, housekeeping and visual merchandising.
- Availability: Flexibility to work weekends, bank holidays and peak trading periods in line with business requirements.
- Salary: Competitive basic and favorable commission structure.
Application Deadline: November 22nd, 2026
#J-18808-Ljbffr