As a Client Executive within our Virtual Boutique, you'll play a pivotal role in delivering an outstanding client experience. You'll take full ownership of the end-to-end engagement process, working closely with various teams across the business to gather and relay information to our online clients.
In this dynamic role, you'll manage live chat, inbound calls, and emails—providing timely, professional support to clients with queries, concerns, or purchase intentions. You'll be instrumental in creating a positive and memorable impression, consistently reflecting our commitment to client excellence.
About You
- Previous Client Services experience in a retail contact centre is highly desirable.
- Strong communication and interpersonal skills, with the ability to build rapport.
- Confident using digital tools and comfortable navigating technology.
- Maintains a positive, professional, and client-focused attitude.
- Excellent planning and organisational abilities.
- Capable of performing effectively under pressure.
- Adaptable and open to change in a dynamic environment.
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