Sales Co-Ordinator
Shrewsbury
Up to 35,000 per annum dependent on experience - 08:00 - 17:00 Monday - Thursday and 16:00 on a Friday
Are you a confident communicator with a passion for customer service, problem-solving and sales?
We're looking for a proactive and commercially minded Sales & Customer Service Coordinator to join an established business in a varied role combining customer support, technical service coordination and proactive sales.
You’ll be a key point of contact for customers, helping resolve technical queries, coordinating repairs and servicing, and identifying opportunities to generate additional business through service packages, spare parts and equipment.
Key Responsibilities
- Providing telephone and email support, helping customers troubleshoot machine issues and identify solutions.
- Coordinating service requests, repairs and engineer schedules from start to finish.
- Preparing quotations, managing purchase orders and processing completed jobs through SAP/OneExpand.
- Liaising with engineers, suppliers and customers to ensure repairs are completed efficiently.
- Managing existing service and maintenance agreements.
- Proactively contacting customers to promote servicing, maintenance packages and additional products.
- Following up quotations, converting opportunities into sales and building strong customer relationships.
What we're looking for
- Experience in customer service, technical sales, service administration or a similar role.
- Excellent communication skills and confidence speaking with customers over the phone.
- A proactive, commercially minded approach with an interest in sales.
- Strong organisation and the ability to manage multiple priorities.
- Good IT skills, ideally with experience using SAP or similar systems.
- Engineering, machinery or technical product experience would be advantageous, although training can be provided.
Key Targets
- Minimum of 10 proactive customer calls per day.
- Target conversion rate of 60% on quoted service opportunities.
What's on Offer?
- A varied role combining customer service, technical support and sales.
- Opportunity to develop technical product knowledge.
- A chance to build long-term customer relationships.
- The opportunity to make a real contribution to business growth.
Interested? If you enjoy working with people, solving problems and spotting opportunities to generate business, we'd love to hear from you!
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