Powering Great WorkWe started as the place to find a trusted trade. Now, as we shape the future of home improvement, we're building the tech to transform that landscape for everyone - better products, smarter data, AI where it actually helps - so trades can spend less time on admin and consumers can find someone they trust, first time. That's Powering Great Work, and it's why every team here exists:
The Values
- Trades spend less time on admin and more on winning work and growing their business
- Homeowners get a trusted trade, first time, every time
- We get to build products that change homes and lives across the country
The job, unfiltered:
- Help tradespeople get more from Checkatrade by answering their calls and emails with care and confidence.
- Spot where you can add value, and guide members towards the tools, features or upgrades that support their goals.
- Solve the tricky ones: listen closely, think it through and use sound judgement to put things right.
- Escalate the right cases to the right teams, and work with them to get things sorted quickly.
- Share what you hear from members, so we can improve how we support them, cut repeat contact and build trust.
The fit:
- Customer service experience, ideally in a membership or B2B environment.
- Clear, calm and compassionate communication, even in tough conversations.
- A logical, problem-solving mindset. You work through issues methodically and keep things fair.
- Confidence working at pace and adapting when things change.
- Comfort with tech: systems like Salesforce Service Cloud, GSuite and AI-powered tools.
(Don't self-select out because you don't tick every box. We'd rather meet you.)
What you get
- Competitive salary, annual bonus & equity scheme
- Health, wellbeing and learning support
- Gym membership, Smart Tech Scheme, Cycle Scheme
- Birthday/special day leave, buy & sell holiday scheme
- 1 week's paid charity leave, and more
How this goes
- Screening call with one of our Talent Acquisition Partners
- First stage interview with our Associate Managers
- Not this one? Stay close anyway. Join the Talent Community and we'll ping you the second something better fits.
About us
We're Checkatrade - the UK's leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business.We're growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you'll fit right in.
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