Internal Sales Executive - The Waterfront, Newburn Riverside, Newcastle Upon Tyne
Build customer relationships and grow sales with a market leader
Salary: Up to £30,000 basic (depending on experience) + lucrative bonus/OTE
Flexible benefits, up to 27 days holiday + bank holidays & additional leave purchase scheme
Hours: 37.5 per week, Monday to Friday
Sector: B2 B Packaging Distribution sales
Is this you
You're confident picking up the phone You've made outbound calls to customers, you've worked to sales targets, and you get a real sense of satisfaction from turning a quiet account into a busy one. Most of all, you'd rather build long-term customer relationships than chase one-off sales. If that sounds like you, read on.
Unpack a rewarding sales career with Macfarlane Packaging
At Macfarlane Packaging, we're in the business of protecting what matters - our people, our customers and the planet. With over 75 years of industry expertise, we combine stability with innovation in a fast-paced, results-driven environment. We're equally passionate about growing careers, and this is your opportunity to develop yours in a role where the relationships you build make a real difference to our sales success.
Your Role: Internal Sales Executive
Based in our Newcastle team, you'll work hand in hand with a field-based Sales Executive as part of a two-person team, sharing responsibility for a portfolio of customer accounts. While they're out on the road meeting customers, you'll be the voice of those accounts back at base: the first point of contact for enquiries, keeping orders moving, and making proactive outbound calls to existing, lapsed and under-utilised customers to uncover new opportunities.
This is a relationship-focused role rather than a telesales position, with a strong emphasis on understanding customer needs and providing ongoing support.
What You’ll Be Doing
- Making regular outbound calls to existing, lapsed and under-utilised accounts to strengthen relationships and unlock up-selling and cross-selling opportunities
- Working towards sales targets alongside your field-based Sales Executive
- Coordinating responsibilities with your Sales Executive as a two-person team, providing support to ensure tasks are completed efficiently and effectively
- Dealing with day-to-day customer enquiries and providing timely, effective support in a busy office environment
- Developing and maintaining strong customer relationships by understanding what each customer needs
- Processing orders accurately and managing order progression through to delivery
- Using our CRM system (MS Dynamics) to track leads, update customer records and monitor sales activity
- Collaborating with our purchasing and logistics teams to ensure timely order fulfilment
What We're Looking For
Essential:
- A proven track record of making outbound calls and handling customer enquiries as part of a customer-focused role
- Experience of working to sales targets or KPIs
- At least 12 months' experience in an internal sales, sales support, account management or customer service role
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