Fortnum & Mason is seeking an experienced and passionate Assistant Manager to join our exciting new store at Heathrow Terminal 2. This is an opportunity to play a key role in leading a luxury retail environment, ensuring every customer receives the exceptional service and memorable experience that has defined Fortnum & Mason for over 300 years
Working closely with the Store Manager, you will support the day-to-day operation of the store, lead and inspire your team, drive commercial performance, and uphold the highest standards of presentation, compliance, and customer service. You will create a welcoming environment for travellers from around the world while ensuring operational excellence at every touchpoint
We're looking for a confident and motivated retail leader who thrives in a fast-paced environment and is passionate about delivering exceptional customer experiences
You will ideally have:
- Previous retail experience at Supervisor, Team Leader, or Assistant Manager level
- Strong leadership skills with the ability to coach, motivate, and develop a high-performing team
- Excellent communication and interpersonal skills
- Experience using point-of-sale systems and standard computer applications
- A passion for luxury retail and premium customer service
- A proactive, resilient, and results-focused approach
- Strong attention to detail with a commitment to maintaining the highest operational standards
- Flexibility to work a full-time rota, including weekends and busy trading periods
As this role is based at Heathrow Airport, you must be able to obtain airport security clearance, including providing a full five-year employment, education, and unemployment history with supporting references
Why Work For Us:
- Competitive salary
- Discretionary annual bonus of up to 5%
- Up to 40% colleague discount across stores and restaurants
- 28 days' holiday, plus your birthday off and additional wellbeing days
- Matched pension scheme
- Ongoing career development and progression opportunities
- Long-service recognition and celebration gifts
- Opportunity to work for one of Britain's most prestigious luxury brands in a unique airport retail environment
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