Field Service Engineer - Bournemouth/Poole

Zonal•Poole, England, United Kingdom•Engineering, Other•2026-11-14 23:47:37

Job Details: Field Service Engineer - Bournemouth/Poole

Full details of the job.

Vacancy Name

Vacancy No

Vacancy No VN184

Employment Type

Employment Type Full Time

Location

Description

Imagine what it would be like to work for the UK’s leading tech developer to the UK’s biggest and best pubs and restaurants? From EPoS to loyalty, CRM to table bookings, stock control, recipe management and BI Reporting giving business critical insights – our tech includes everything an operator needs to run their hospitality business.

We are looking for a Field Service Engineer based in either Bournemouth or Poole or the very close vicinity.

What you’ll do

Service and maintain Zonal products at sites around the UK and abroad according to Company standards of customer service, Service Level Agreements, and Health and Safety requirements.

Support is provided based upon the SLAs in place with the customers. These are monitored daily and reported back to the customer at regular intervals.

Responsibilities will involve: -

Carry out break fix on Zonal’s EPoS systems such as tills, printers, PCs, Chip & Pins etc.

Installation and configuration of additional EPoS kit at site

Ensure that your status is up to date. Close calls as soon as these are completed.

Provide the Engineering Scheduler with regular updates on progress, details of any other relevant issues, or further action to be taken.

Diagnose and/or repair faults or remove to workshop for more thorough repair.

Assist with software/configuration issues and upgrades on site.

Carry out Data copies if required to preserve critical data.

Full and detailed completion of all appropriate administration work.

Work with your teammates to ensure calls are close efficiently.

Present a positive Company image.

Provide a timely, polite and efficient service.

Provide on-call cover on evenings and weekends on a rotational basis.

Monitoring and reporting on the production usage of the product to help identify areas of weakness/risk

Who you are

Essential:-

Minimum 18 months experience in a field-based customer service engineering role, ideally in the hospitality/leisure industry.

Background knowledge in computer hardware (pc's, IP networks and WIFI)

The ability to provide 5 years of continuous past work history and satisfactory references to enable the candidate to obtain an airport pass successfully.

Clean driving licence is essential.

PC literate (all MS Office suite) and aptitude to pick up new software packages quickly.

Planning and organisational skills; able to establish efficient and appropriate plans for self and others and adapt quickly and effectively to unexpected changes whilst still ensuring objectives are met. Customer service; understands and responds to customer needs (internal and external) and exceeds expectations where possible.

Communication and team working; works co-operatively with others to achieve a common goal and communicates information in a clear, concise, and accurate manner.

Problem solving and decision making; analyses information appropriately to find best solutions and takes a balanced view to reach logical conclusions and make relevant decisions. Commercial and organisational focus; demonstrates understanding of overall business and commercial issues facing company.

Commitment to results; is committed to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality is built into work.

Desirable: -

EPoS background

Experience of maintaining and installing EPoS equipment

3 years or more experience in a field-based customer service engineering role, ideally within the hospitality/leisure industry

We are going on an exciting journey, and we need more like-minded travellers to help us get there!

If this sounds like you then we would love to hear from you!

What we value

Passion, Teamwork, Innovation, Professionalism, Accountability and Customer Obsessed are the values we believe make us the company we are. We’re looking for someone who understands great culture and will help us shape it as it evolves.

About Zonal

The Zonal group are one of the UK’s largest technology providers to the hospitality industry.Our products are used by over 17,000 pubs, restaurants and hotels. Customers include national brands like Pizza Express, Greene King, Harvester and Butlins.
We provide our customers with the solutions they need to make their business a success.These solutions include mobile apps for ordering and web apps for engaging with consumers either through loyalty or reservations. By linking these solutions to Zonal’s EPoS (till) system, we help hospitality brands to understand their customers’ behaviour and preferences, enabling them to excel in an increasingly competitive market.
If you have booked a table or hotel room, ordered, and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.
We are a family business with Scottish roots. We operate from our head office in Edinburgh, our Warehousing facility in Livingston and our Innovation Centre in Abingdon.
What we value
Passion, Teamwork, Innovation, Professionalism, Accountability and Customer Obsessed are the values we believe make us the company we are. We’re looking for someone who understands great culture and will help us shape it as it evolves.
Smart, inspiring, forward-thinking people who thrive on building solutions for complex problems. Zonal people work together and look out for each other. Trusted to be accountable, you’ll find that everyone around you shares a passion for delivering value to our customers and striving to always do better. We provide a flexible working environment with a culture to help everyone achieve their best.

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