CDW is seeking a Service Enablement Coordinator to train Service Desk staff to consistently meet high standards. You will lead training on ITIL processes and full systems training for Service Management tools including ServiceNow and telephony, while partnering with Learning & Development to deliver soft-skill programs.
You’ll create and maintain training materials, work with desk management to standardise procedures, and help drive continuous improvement through measurement and adapt training
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Our team is growing, and we are hiring a Service Desk Training & Enablement Lead in Peterborough, England, United Kingdom.
This opportunity is part of our work in Other.
The advertised compensation is 26.000 - 38.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Service Desk Training & Enablement Lead role in the description above.