Salary: £35,995.44 plus service charge
Job Type: Permanent
Hours: Full-time
Town: London
We're a 180-room, five-star luxury lifestyle hotel in Covent Garden, built on the foundations of Kingsway Hall, once a celebrated recording venue.
Inspired by music, our hotel combines thoughtful design, atmospheric spaces and a refreshingly personal approach to luxury.
Our philosophy? Read the room, not the script.
We're confident, welcoming and passionate about creating memorable experiences. We believe great people, strong leadership and genuine connections make all the difference.
Some people know how to bring out the best in others. They build genuine connections, make decisions with confidence and keep everyone feeling at ease, even when things don't quite go to plan.
At Middle Eight, that's the kind of leadership we value.
We're looking for a Duty Manager who combines operational expertise with personality, warmth and a genuine passion for hospitality. Someone who knows how to lead a team, take ownership and deliver five-star service that feels personal rather than rehearsed.
RECOGNITION THAT GOES BEYOND A THANK YOU
At Middle Eight, great work deserves to be recognised.
Alongside your £35,995annual salary and service charge, you'll have opportunities to earn extra rewards:
- Guest upgrades: Earn 10% of qualifying additional revenue from room upgrades and guest enhancements.
- Restaurant recommendations: Earn £1.50 per additional lunch guest and £2 per dinner guest successfully referred.
- Guest reviews: Share a £20 reward for qualifying named five-star reviews.
- Guest preferences: Win £25 as our weekly guest-preference champion.
- Mystery Guest recognition: £20 for a positive name mention or a £100 team reward for a perfect departmental score.
- Monthly awards: £150 for Employee of the Month or Leader of the Month
WHAT'S IN IT FOR YOU
- 28 days' holiday, including bank holidays, increasing annually up to 33 days.
- Colleague hotel rates across Axiom Hospitality and up to 50% off Food & Beverage.
- Complimentary meals on duty and uniform dry cleaning.
- A complimentary annual Axiom Xcape hotel stay after your first year.
- Access to Wagestream and our Employee Assistance Line.
- Discounts on shopping, restaurants, events and experiences.
- Referral bonuses starting at £250 per successful hire.
- Training, career development, progression opportunities and length-of-service rewards.
YOUR ROLE
As Duty Manager, you'll play a key role in keeping Middle Eight running smoothly, leading the Front Office team and ensuring our guests enjoy a seamless five-star experience.
Reporting to the Front Office Manager and Director of Rooms, you'll be a visible, approachable leader, supporting colleagues, making confident decisions and taking ownership of the hotel's operations during your shift.
You'll:
- Lead and support the Front Office team, including Reception Supervisors and Receptionists, maintaining high service standards throughout each shift.
- Create genuine connections with guests, anticipate their needs and ensure every interaction feels warm, personal and memorable.
- Take ownership of escalated guest complaints and complex situations, finding thoughtful, effective solutions.
- Coordinate with Housekeeping, Engineering, Concierge, Food & Beverage and other departments to ensure smooth hotel operations.
- Coach, motivate and develop colleagues through guidance, constructive feedback and positive leadership.
- Oversee Front Office procedures, guest records, payments, handovers and operational standards, ensuring accuracy and consistency.
- Maintain high standards of presentation across the lobby, guest areas and hotel facilities, identifying opportunities for improvement.
- Take responsibility for safety and security during your shift, managing incidents, operational risks and emergency procedures with confidence.
- Support guest satisfaction and commercial performance through thoughtful upselling, service improvements and attention to detail.
WHO WE'D LOVE TO MEET
You're a natural leader with a warm, engaging personality and the confidence to make things happen.
You genuinely enjoy meeting people, building relationships and creating an environment where both guests and colleagues feel comfortable.
Perhaps you love travelling, discovering new restaurants or exploring London's music, arts and culture. You have a genuine curiosity about people and enjoy sharing experiences and recommendations.
But most importantly, you know how to balance personality with professionalism.
You'll bring:
- Strong experience in hotel Front Office operations, with the confidence and ability to lead a team.
- Excellent communication skills, emotional intelligence and a naturally engaging approach.
- Calm, assured decision-making and the ability to handle pressure professionally.
- Strong problem-solving skills, accountability and a genuine sense of ownership.
- An inspiring, supportive leadership style that motivates colleagues and encourages teamwork.
- Excellent attention to detail, organisational skills and sound knowledge of hotel operations, safety and service standards.
- A genuine passion for delivering thoughtful, personalised hospitality.
- Experience in a five-star or luxury lifestyle hotel would be an advantage, but your personality, leadership potential and ability to connect with people matter just as much.
- We're looking for someone who leads with confidence, brings positive energy to the team and understands that exceptional hospitality starts with people.
You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.
Having these core skills will put you one step further to joining Axiom Hospitality and Middle Eight.
THOUGHTFUL BEYOND THE FRONT DESK
At Middle Eight, thoughtful hospitality extends beyond our guests.
We're proud to hold Green Tourism Gold and ECOsmart Gold recognition, supported by our dedicated Green Team and our work with Mission: Net Zero.
Through initiatives such as bamboo key cards, refillable toiletries and responsible resource management, we're working to reduce our environmental impact.
We also support our local community through partnerships with Coram's Fields, the Royal Parks charity and Oxfam Covent Garden.
Every department has a part to play.
SOUND LIKE YOUR KIND OF PLACE?
If you're a confident leader who loves connecting with people, takes pride in exceptional hospitality and knows how to bring out the best in a team, we'd love to meet you.
Bring your experience. Bring your ideas. Above all, bring your personality.
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