The Grand Hotel in Eastbourne are recruiting for aGuest Relations Manager - Full Timeto join our friendly teamLive in accommodation availableOverview:
Hours of work will be 40 hours per week, working five days out of seven, including weekends and evenings, so flexibilty is required.
Key Responsibilities:
- A background in dealing with customer service.
- Has a proactive interest in genuine hospitality, be confident, discreet and positive.
- Act as the liason between Concierge and Reception, ensuring smooth running of guests expectations.
- Good command of English, be an excellent communicator
- Well organised with proven problem solving skills, have the confidence to deal with guest issues and display attention to detail.
Person Specification:
- Previous experience within hospitality
- Ability to make sound decisions independently and remain calm under pressure
- Experience supervising and coordinating teams across multiple departments
- Excellent written and verbal communication skills
- Attention to details
- Knowledge of hotel operations
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