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Customer Success Manager | Changing Hiring Through AI-Powered Job Application Qualification | Driving Team Excellence & Exceptional Customer…
Full-time | 50% Training, 50% Supervisory Duties
Join Champneys, the UK’s original health spa, in a rewarding dual role where you’ll train and coach our therapists, oversee daily spa operations, and drive excellence across our luxury resorts.
What You’ll Be Doing
Training & Development
- Deliver engaging training sessions on treatments, protocols, and customer service standards.
- Coach and mentor therapists to develop skills and confidence.
- Support onboarding for new team members, ensuring they meet brand standards.
- Assist in launching new treatments and ensuring consistency across locations.
Supervision & Spa Operations
- Oversee daily spa operations, ensuring high standards of presentation, professionalism, and compliance with SOPs.
- Monitor therapist performance, retail sales, and customer satisfaction.
- Support rota scheduling, recruitment activities, and stock management.
- Work closely with the reception team to maximise revenue and deliver a seamless guest experience.
Travel
- Occasionally travel between resorts for training and operational support (with overnight stays as required).
What You’ll Bring
- NVQ Level 3+ in Beauty Therapy (or equivalent).
- Proven experience in spa or beauty training, ideally in a supervisory capacity.
- Strong treatment and product knowledge.
- Excellent leadership, coaching, and communication skills.
- A positive, proactive approach with flexibility to travel.
- Discounts on Champneys stays, products & treatments.
- Free or discounted meals.
- Free gym access & on-site parking.
- Career growth and professional development opportunities.
- Supportive, people-first culture.
Ready to inspire teams and raise the bar in spa excellence?
Apply now and take the next step in your Champneys career.
Seniority level
Seniority level
Mid-Senior level
Employment type
Job function
Job function
Management, Administrative, and TrainingIndustries
Wellness and Fitness Services
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