About Us
Metropolitan Gaming is about more than the games or the buzz of the venue.
It’s about energy. Atmosphere. Servicethat’ssharp andin syncwith the moment.
Driven by people,we’rea diverse, close-knit team who back each other, celebratewinsand create great experiences together.Ifyou’reupbeat,curiousand ready to get involved,you’llfeel at home here. Personality matters. Every shift is a chance to make your mark.
Why Join Us
A place to grow, not just a job.You’ll be recognised for great work and given opportunities to build your skills and grow your career
Alongside competitive pay, youcan also expect:
- Service charge and tips
- Enhanced pay after midnight
- Discounts and perks across travel, retail, hospitality and wellbeing
- Company pension scheme and life insurance cover
- Discount on Food and non-alcoholic beverages across all venues
- Season ticket loan and cycle to work scheme
- Refer a friend bonus reward
What We Are Looking For
We are looking for a dynamic, buzzing and friendly F&B Supervisor who has a passion for food & beverage to join our team.
Working in a casino like ours is an experience of a lifetime. This is your chance to really make an impact with your career understanding hospitality standards in our casino environment and most of all, representing our renowned service.
Main Responsibilities
- Complete orders placed by casino waiting staff promptly, efficiently and to the required standard and in accordance with the company's accounting and control procedures.
- Ensure that at all times a sufficient supply of crockery, cutlery, glassware and utensils is available for use.
- Use all equipment correctly and ensure that the work area, machinery and utensils are left clean and tidy at all times.
- To provide, and ensure staff provide, outstanding customer service and guest relations at all times
- To rectify any customer complaints or deal with any guest queries that may arise whilst on shift.
- To assist the management team in completing team appraisals, service reviews and training.
- To make recommendations to management on any and all aspects of the Club that could improve guest satisfaction
- Assist with administrative tasks when required such as stock ordering & stock taking, managing timekeeping, managing restaurant bookings and enquiries etc..
Service Behaviours
Our F&B Supervisors are expected to always demonstrate our key service behaviours:
- On It: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
- Upbeat and Positive Attitude: Maintains a professional, enthusiastic, and solution-oriented demeanour that fosters a welcoming and energetic environment.
- Be Nice: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
- Open and Close: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.
Please Note: You must be aged 18 or above and have the right to work in the UK.
This position requires working nights, evenings, weekends and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling.
F&B Supervisor will spend a large portion of their shift on their feet working directly with the public.
#J-18808-Ljbffr