About POP MART
Founded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers. Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY. As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms,bringing joy to consumers around the world. Flagship Store Supervisor Industry: Retail, Designer toys and collectible pieces Location: London Job type: Full time, permanent New Flagship Store
What to Expect
POP MART is a fast-paced company with a young and multicultural team where you can expect to: Contribute to a fast-growing European business that combines retail, art, and creative storytelling Work with passionate teams across different countries, all connected by a shared love for designer toys and unique customer experiences Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas
Benefits
- Monthly appreciation gifts featuring our latest POP MART designs
- A structured bonus scheme linked to company and individual performance
- Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support
- Access to Aon employee benefits, a discount platform with hundreds of offers across shopping, travel, leisure, health, technology, food, and more
- Training and development programmes that build both professional skills and creative thinking
- Regular team events that bring our people together to share ideas and celebrate our work
Join Our Team – 40-Hour Workweek, 7-Hour Shifts +1h Paid Lunch
The Role and Candidate
We are searching for a Supervisor to join our Flagship Store team in our new London store, working closely with the Floor Manager and wider leadership team to keep day-to-day floor operations running smoothly. This role supports the Floor Manager in delivering exceptional customer service and maintaining POP MART's operational standards on the shop floor. A key focus of this role is supporting the training, development and day-to-day supervision of the sales team, helping to build a motivated and customer-focused team culture. The Supervisor works closely with the Floor Manager and leadership team to help drive sales performance, elevate customer engagement, and maintain a best-in-class retail environment. This is an exciting opportunity to join POP MART ahead of the opening of a brand-new flagship store in London. The role requires strong organisational skills, excellent communication abilities, and a genuine passion for retail. Your enthusiasm for designer collectible pieces will make you a competitive candidate.
Responsibilities
- Support the Floor Manager in overseeing day-to-day store operations, stepping in to lead the floor in their absence.
- Deliver exceptional customer service, resolving customer issues and complaints in line with POP MART standards.
- Supervise and coach the sales team day-to-day, ensuring adherence to company policies and procedures.
- Support the Floor Manager and leadership team in working toward sales targets and commercial goals.
- Monitor inventory levels and stock accuracy, coordinating with the merchandising team and leadership on replenishment and discrepancies.
- Maintain visual merchandising and store presentation to the highest standard.
- Oversee cashier point opening and closing procedures.
- Contribute to staff meetings, helping communicate goals, expectations and updates to the team.
- Support recruitment activity and the onboarding/training of new team members.
- Assist with administrative tasks such as rota scheduling and sales reporting.
- Be available to work flexible hours, including nights, weekends, and holidays.
Required Qualifications
- 2+ years of supervisory or management experience within a fast-paced, high-volume retail or customer-facing environment.
- Strong leadership skills with a proven ability to develop and inspire a team.
- Excellent communication and customer-resolution skills, confident in handling complex situations.
- Solid commercial awareness with an understanding of store operations and performance drivers.
- Strong attention to detail and the ability to uphold high standards in a fast-paced setting.
- Genuine passion for pop culture, collectibles, and delivering memorable customer experiences.
Desirable but Not Essential
- Knowledge of CEGID POS usage
- Experience in the toy or collectibles industry
- Experience in visual merchandising techniques
- Multi-lingual language ability
Company Culture and Diversity
POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.
As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.
More About POP MART
POP MART is a rising global force in pop culture and entertainment. Our purpose is to celebrate daily moments and inspire through designer toys and fun experiences. Our focus is IP incubation & operations, designer toys & retail, theme parks & experiences, also digital entertainment. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. We manage & represent incredible artists from all over the world. Our roster spans dozens of iconic characters, like MOLLY, DIMOO, SKULLPANDA, THE MONSTERS, HIRONO and more. With our IP characters, we create iconic cross-overs. Our mission is to light up passion & bring joy around the world. POP MART is not just a brand, it's a galaxy of creative possibilities.
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