About WatchHouse.
Founded in 2014 in Bermondsey, London, we have grown from a neighbourhood coffee House into an international specialty coffee brand. Our purpose is, and has always been, to evolve and elevate experiences. Our pursuit of excellence across coffee, design, and hospitality is what we call Modern Coffee. From Espresso Bars to Brunch Houses, we welcome guests within the world's most vibrant neighbourhoods across London, Bath, New York, and beyond. Our Core Values of Passion, Empathy, Diligence, and Drive are our shared language. They set one standard across all of our Houses. They shape how we work, how we grow, and how every guest feels when they walk through our doors. Join our team and grow with us.
About the Assistant House Manager role.
The Assistant House Manager supports the successful day-to-day House operations, ensuring elevated guest experiences, high service standards and efficient performance. Working closely with the House Manager, the role leads and develops the team, drives operational excellence and helps deliver commercial objectives while maintaining a positive and engaging team culture.
What you will bring.
Ability to motivate and develop teams through effective coaching, clear communication, and visible leadership, building positive relationships and a strong, collaborative team culture.
Well-organised and detail-oriented, with a good understanding of guest experience, compliance, health and safety, and brand standards.
Adaptable and resilient, able to remain calm under pressure, respond positively to challenges, and take a practical, solutions-focused approach.
What you will do.
Take shared responsibility for House performance, supporting sales, profitability, operational excellence, and the overall guest experience.
Help build a high-performing team culture through clear communication, coaching, development, and day-to-day accountability.
Support the delivery of exceptional standards across service, quality, cleanliness, and compliance, ensuring all operational, food safety and health and safety requirements are always met.
Act as a brand ambassador, helping protect and strengthen the reputation, culture, and standards of the House.
Always demonstrate and embody our core values of passion, drive, empathy, and diligence in every interaction.
What we offer.
Working at WatchHouse.
We are a people-first business that celebrates diversity, insists on equality and expects inclusion. We hire for personality and individuality, value everyone's differences and stand firmly against discrimination of any kind. Every decision is based fairly on skills, abilities, performance and behaviour. We work with empathy and professionalism, communicate openly, share honest feedback and support one another to be our best.
Our Job Application Privacy Notice
We embrace AI and encourage its thoughtful use in your application, but most importantly, we want to hear your voice and understand the experience, perspective and individuality you would bring to WatchHouse.
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