At London Early Years Foundation (LEYF), we're on a mission to change the world, one child at a time. As a social enterprise, we put children, families and communities at the heart of everything we do, supporting access to high-quality, affordable early years education across London.
We're looking for a Billing Specialist to join our Finance team and play a key role in supporting families, nursery teams and colleagues through accurate billing, excellent customer service and effective account management. This is a fantastic opportunity for someone with billing, customer accounts or finance administration experience who is looking to develop their career in an organisation with genuine social impact.
What You'll Be Doing
- Managing nursery billing, invoicing and customer accounts
- Supporting parents with billing and payment enquiries via phone, email and online channels
- Monitoring outstanding debt and supporting debt management processes
- Processing deposits, refunds, credit notes and payment reconciliations
- Working closely with nursery, funding, customer services and finance teams to ensure account accuracy
- Conducting customer account audits and maintaining accurate records across systems
- Supporting month-end processes, reporting and analysis
- Delivering excellent customer service to both internal and external stakeholders
About You
- Experience working with billing and customer accounts
- Strong Excel and Microsoft Office skills
- Excellent attention to detail and accuracy
- Strong analytical and problem-solving abilities
- Confident communicator with excellent written and verbal skills
- Able to build effective relationships across teams
- Self-motivated and comfortable managing priorities in a busy environment
- Experience delivering high-quality customer service
Why join LEYF?
- Be part of an organisation driven by social purpose and community impact
- Develop valuable experience within finance, billing and customer accounts
- Work collaboratively with teams across the organisation
- Hybrid working with a minimum of two days onsite
- Access to LEYF's wide range of employee benefits and wellbeing support
If you're passionate about delivering excellent customer service, enjoy working with numbers, and want to make a real difference to the lives of children and families, we'd love to hear from you.
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