Role: Service Controller
Location: Avonmouth
Salary: £30,000 - £35,000
Hours: Monday - Friday - Days
We’re looking for an organised and proactive Service Controller to join our team.
You’ll take ownership of coordinating day‑to‑day service activities, keeping engineers on schedule, managing customer enquiries and making sure the right parts and resources are in place.
It’s a varied, fast‑paced role where good communication, planning and a hands‑on approach will make a real difference.
The Service Controller Key Responsibilities:
- Scheduling service, maintenance, and repair work for field engineers
- Acting as the main point of contact for service‑related customer enquiries
- Raising and processing job cards, purchase orders, and service documentation
- Coordinating parts availability with the parts department and suppliers
- Monitoring job progress and keeping customers updated
- Maintaining accurate service records and system data
- Supporting warranty claims and service reports
- Assisting with invoicing and cost tracking for service jobs
Essential for the Service Controller:
- Previous experience in a service coordination, scheduling, or similar administrative role
- Strong organisational and time‑management skills
- Excellent communication skills both written and verbal
- Ability to multitask and prioritise in a busy environment
- Good IT skills (Microsoft Office and service/CRM systems)
Desirable (but not essential):
- Experience in the plant, construction, automotive, or engineering industry
- Knowledge of parts ordering or workshop processes
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