Claims Handler (Broker Office)
Location: Glasgow (hybrid working available)
The opportunity
We’re recruiting an experienced Claims Handler to join our client’s professional claims team, supporting their Commercial, private and fleet clients. You’ll manage claims from first notification through to settlement and give clients excellent service in line with FCA requirements.
Key responsibilities
- Handle all classes of Commercial, Private and Fleet claims from first notification to settlement
- Take first notification of loss, set up new claim files and validate claims against policy cover
- Discuss and determine liability, and advise clients on how their policy may respond and how to mitigate their loss
- Liaise with insurers, motor claims partners and uninsured loss recovery providers
- Make sure claims follow policy conditions, and elevate to senior management where needed
- Manage your caseload accurately and within agreed service level agreements
- Ensure all activity complies with FCA regulation and internal conduct procedures
- Identify, log and handle complaints in line with regulatory and company requirements
- Handle all queries professionally and give clients outstanding customer service
What you’ll need
- Previous experience handling Commercial or private client claims end to end
- Confident, articulate communication skills
- Good IT skills and the ability to write clear, accurate and courteous correspondence
- Strong attention to detail and a high level of accuracy
- The ability to prioritise and follow processes effectively
- Excellent customer service skills, with the ability to build strong relationships with clients and insurers
What’s on offer
- Competitive salary, dependent on experience
- Generous holiday entitlement, plus your birthday off
- Hybrid working
- Free parking
- Company pension scheme
- Bupa Healthcare Cash Plan
- Life assurance
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