Client Adviser
Location: North East England (Home-Based with Regional Travel)
Salary: £30,475 per annum, increasing to £34,682 upon successful completion of probation
Contract: Fixed-Term Contract until March 2027
Hours: Full-Time
About the Role
Our Client is seeking two compassionate and dedicated Client Advisers to join their Voluntary Returns Service team. This is a rewarding opportunity to support vulnerable and hard-to-reach individuals by providing information, guidance, and practical assistance to help them make informed decisions about their future.
Working in a home-based role with regular regional travel, you will engage directly with clients through outreach activities, community appointments, drop-in sessions, and remote support channels. You will help individuals understand available options, navigate application processes, and access appropriate support services.
Key Responsibilities
- Deliver information, outreach, and engagement support to eligible clients across the region.
- Hold person-centred conversations in a trauma-informed, culturally sensitive, and impartial manner.
- Support clients through application processes, helping them gather and submit documentation.
- Maintain accurate case records, referrals, safeguarding actions, and service updates.
- Identify barriers to engagement and provide appropriate support or signposting.
- Build positive relationships with community organisations, local authorities, accommodation providers, and support services.
- Maintain regular contact with clients and take proactive steps to encourage engagement.
- Escalate safeguarding concerns, risks, incidents, and complex cases appropriately.
- Support outreach clinics, community events, and partner sessions.
- Contribute to service improvement by sharing learning, feedback, and best practice.
About You
- Experience supporting vulnerable individuals in advice, support, outreach, casework, or customer-facing roles.
- Strong communication and organisational skills.
- Ability to manage a caseload and maintain accurate records.
- Understanding of safeguarding, confidentiality, and data protection.
- Ability to work independently while also contributing to a team.
- Experience working with migrants, refugees, asylum seekers, or other vulnerable groups would be advantageous.
- Additional language skills are highly desirable.
Application Questions
- 1. Do you have experience providing advice, outreach, support, or casework to vulnerable individuals?
- 2. Are you able to travel regularly throughout the North East region to attend outreach appointments and community venues?
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