Job Title Contract Support
Based London
PURPOSE OF THE JOB
Provide a comprehensive financial and administrative service.
Main Duties And Responsibilities
1 Understand, anticipate and deliver customer (internal and external) needs while building effective relationships.
2 Positively respond to both our internal and external customers through effective communication and personal accessibility.
3 Understand procedures and processes and operate them to the required standard. Examples Of These Are
- Ensuring compliance to policies and procedures.
- Ensuring that sales invoices are raised in a correct and timely manner.
- Ensuring that Extra Works jobs are raised, billed and closed in a timely manner at the correct gross margin.
- Raising purchase orders in line with company requirements.
- Assisting the Contract Manager in the management of WIP and debt.
- Understanding the contract, including scope and terms & conditions.
- Assisting the Contract Manager in ensuring compliance with Health & Safety requirements, including H&S reporting (e.g. Hazard Reporting) and promoting a safe working environment.
- Management of helpdesk and asset management systems (e.g. Archibus, Concept, Maximo).
- Maintaining on site personnel records including training matrixes, holiday and sickness records and timesheets.
- Assist with monthly Client reporting.
- Working with the contract manager to help improve the financial standards of the contract that are measured against monthly key performance indicators.
Person Specification
Education [Essential] A good basic education is essential, with at least GCSE passes in Maths and English or equivalent.
[Desirable] Higher educational qualifications to 'A' level/HNC/D or degree would be beneficial or equivalent.
Training [Essential] Good PC based skills, with experience in Word/Excel and Outlook - intermediate to advance level.
[Desirable] PowerPoint and Access.
Experience [Desirable] 3 years experience in a similar role.
[Desirable] Previous experience of a customer-facing role using operating systems such as Dynamics AX or Concept software.
Some financial / accounting experience would be an advantage.
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