Property Claims Handler
Location: Chelmsford
Salary: £33,000 – £40,000 depending on experience, plus performance-related bonus
Are you an experienced Property Claims Handler looking for a role where you can make a genuine difference to customers?
We’re working with an established insurance business in Chelmsford that is looking for a customer-focused and organised Property Claims Handler to join its team. This is an opportunity to take ownership of property claims from initial notification through to settlement, ensuring every claim is investigated thoroughly, handled fairly and managed in line with policy terms.
You’ll be joining a business that places real importance on customer care, professional service and achieving fair outcomes, recognising that making an insurance claim can often be a stressful experience.
The Role
You’ll manage a varied caseload of property claims, working closely with policyholders, contractors, surveyors and other third-party specialists to ensure claims progress efficiently and customers are kept informed throughout.
Your responsibilities will include:
- Managing claims from first notification of loss through investigation, assessment and settlement.
- Reviewing policy coverage and investigating the circumstances of each claim.
- Gathering information and assessing damage, repair estimates, invoices and associated costs.
- Coordinating with loss adjusters, surveyors, contractors and other specialists where required.
- Assessing claims and agreeing settlements within your authority, escalating more complex matters when necessary.
- Maintaining accurate claims records, reserves and diary updates, ensuring outstanding actions are followed up promptly.
- Identifying potential fraud indicators and pursuing recoveries where appropriate.??>}}
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