MCS Group are delighted to be partnering with a nation wide Insurance company as they look to build out the claims department in their Belfast function.
Company
Our client is a well-established insurance provider seeking to strengthen its claims function. Known for its customer-first approach and collaborative culture, the company supports a broad range of personal and commercial clients through the effective management and resolution of claims.
Rewards
As the successful Claims Handler, you will receive:
- Competitive Salary (determined on level of experience)
- Hybrid Working
- Pension Scheme
- Progression Opportunities
Role
The successful Claims Handler will be responsible for:
- Manage commercial insurance claims from notification to settlement.
- Provide claims guidance and support to clients.
- Liaise with clients, insurers, and third parties daily.
- Identify coverage issues and potential fraud concerns.
- Maintain accurate records while meeting service standards and deadlines.
- Deliver a high level of customer service throughout the claims process.
Person
The successful Claims Handler will meet the following criteria:
- CII qualified or working towards professional qualifications.
- Strong communication and interpersonal skills.
- Excellent organisation and time management skills.
- Ability to work collaboratively within a team.
- Strong negotiation and problem-solving abilities.
- Knowledge of claims handling and the insurance market.
- Understanding of insurance policy terms and conditions.
- Ability to assess customer needs and provide appropriate advice.
- Awareness of regulatory, compliance, and consumer protection requirements.
- Flexible and adaptable in a fast-paced environment.
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