ParentPay Group in Coventry delivers 2nd line support by acting as a single point of contact for users. You will manage incidents and service requests, ensuring logging, tracking and timely resolution with clear communication
The role requires strong interpersonal skills, ITSM knowledge, and experience with SIMS.net and Microsoft applications, while maintaining excellent customer service and teamwork under SLA pressures.
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We are currently recruiting a Senior 2nd Line IT Support Analyst for our team in Coventry, England, United Kingdom.
This is a strong opening to take on the Senior 2nd Line IT Support Analyst role at ParentPay Group.
As a Senior 2nd Line IT Support Analyst, you will play an important part at ParentPay Group in Coventry, England, United Kingdom.
We invite applications for the Senior 2nd Line IT Support Analyst position located in Coventry, England, United Kingdom.