Our client, a reputable franchised dealer in South Belfast, is seeking an experienced Workshop Controller to join their well-established aftersales team. This is an excellent opportunity for a skilled Workshop Controller or a senior technician/leader aiming to advance their career within a dynamic, professional environment. The successful individual will be responsible for managing workshop operations, ensuring high standards of work and customer satisfaction, and motivating the technician team.
- - Basic salary from £34,476 per year, dependent on experience
- - OTE up to £40,000+
- - 42.5 hours per week with fixed shifts
- - 33 days annual leave, including bank holidays
- - Pension scheme and life assurance
- - Staff discounts on vehicle servicing and parts
- - Cycle to work scheme
Duties of a Workshop Controller:
- - Oversee the daily workflow of the workshop, allocating jobs efficiently
- - Monitor technician performance and ensure timely job completion
- - Liaise with the service reception team to manage bookings and customer updates
- - Ensure adherence to warranty and invoicing procedures
- - Deliver excellent customer service, handling any workshop-related issues promptly
- - Support, coach, and mentor the technician team to ensure high standards of work
- - Maintain quality control and workshop productivity
- - Keep customers informed during the repair process
Requirements of a Workshop Controller:
- - Previous experience as a Workshop Controller or Senior/Lead Technician
- - Strong organisational skills with the ability to manage workflow effectively
- - Confident in evaluating technician performance and motivating teams
- - Knowledge of warranty procedures and service processes
- - Ability to work efficiently under pressure
- - Full UK driving licence
This Workshop Controller role offers a competitive salary package, excellent career development prospects, and the chance to work within a leading dealership group. The ideal individual will be proactive, organised, and driven to achieve operational excellence.
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