Web Content Editor
Full time
£33,137 - £38,660 (dependent on experience)
Hybrid working
Southampton
About the team
Join us and you'll be part of a dynamic Marketing team that helps shape how customers, partners and stakeholders experience Ordnance Survey.
Our team delivers impactful campaigns and communications that connect audiences with OS products, services and purpose. Working across digital channels, we collaborate closely with colleagues throughout the business and external partners to drive engagement, build awareness and support organisational objectives.
We value creativity, curiosity and continuous improvement, encouraging new ideas and innovative approaches to digital communications. You'll be joining a collaborative and inclusive team that plays a key role in delivering meaningful outcomes for both OS and our customers.
About the role
The Web Content Editor is responsible for creating, managing and optimising content across the OS corporate website. Working closely with stakeholders from across the business, you'll help translate business objectives and customer needs into engaging and effective digital experiences.
You'll oversee content from initial brief through to publication, review and optimisation. This includes supporting marketing campaigns, product launches, customer journeys and wider business priorities, while ensuring content meets user needs and aligns with OS brand and content standards.
The role combines content creation, content management, stakeholder engagement and continuous improvement. You'll act as a trusted adviser to colleagues across OS, helping to shape web requirements, recommend solutions and ensure content delivers measurable value for customers and the business.
A typical day might include collaborating with stakeholders to refine web briefs, planning and creating new content, supporting campaign delivery, training CMS users, reviewing website performance, and identifying opportunities to improve customer journeys across the site.
Responsibilities
- Create, update and curate content across the OS website, ensuring high standards of quality, consistency and accessibility
- Work with stakeholders to understand business objectives and customer needs, translating these into effective web content and user journeys
- Take ownership of web briefs from initial concept through to implementation, helping stakeholders refine requirements and recommending appropriate content solutions
- Support the planning, creation and delivery of campaign, product and business-critical content
- Build positive relationships across the business, providing advice, guidance and constructive challenge on digital content and website best practice
- Champion accessibility best practice and support ongoing improvements to website content in line with WCAG and wider web standards
- Conduct content audits and reviews, identifying opportunities to improve content quality, governance, findability and customer experience
- Use analytics, user insight and stakeholder feedback to identify opportunities for optimisation and continuous improvement
- Manage content within the CMS, including page governance, content modelling, asset management and user administration
- Support and enable content contributors across the business through training, guidance, governance and ongoing support
- Work collaboratively with developers, designers and other specialists to support website development, testing, quality assurance and release activity
- Support SEO, conversion optimisation and engagement initiatives across the web estate
- Contribute ideas and recommendations that improve customer journeys and the effectiveness of the wider digital experience
Your skills and knowledge
- Experience managing, creating and publishing content within a Content Management System (CMS)
- Strong understanding of digital content best practice, including content design, accessibility, usability and web standards such as WCAG
- Experience working with stakeholders to understand requirements, shape briefs and recommend effective digital content solutions
- Ability to interpret and develop briefs that may initially be incomplete or loosely defined
- Understanding of customer journeys and how content can support different audiences, needs and objectives
- Experience working collaboratively within multidisciplinary teams, for example alongside content, UX, development or testing specialists
- Knowledge of SEO and website optimisation techniques
- Understanding of UX principles and evidence-based approaches to improving digital experiences
- Experience using web analytics, user insight and other evidence to assess content performance and identify opportunities for improvement
- Experience reviewing or auditing website content to identify opportunities to improve quality, accessibility, findability, governance and customer experience
- Strong written communication and content editing skills, with excellent attention to detail
- Ability to influence stakeholders and pro
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