IT Support Engineer | Manchester | 6 months
My client is looking for anIT Support Engineerto manage BAU workload and provide 1stand 2ndline support. The ideal candidate will be personable with a professional passion for providing high quality IT support services with specific knowledge on high spec hardware while providing a flexible approach to a wide range of IT related tasks.
Key responsibilities of the IT Support Engineer:
- Provide 1stand 2ndline support to end users across hardware, software, Infrastructure and network.
- Troubleshoot and resolve issues related toM365, Active Directory and Windows 11.
- Own hardware incidents from diagnosis through repair or replacement.
- Own the process end to end with Joiners Movers Leavers within the business.
- Diagnose and resolve network connectivity and troubleshooting issues.
- Contribute to technology updates and develop ITIL best practices.
- Providing support with additional IT projects.
IT Support Engineer Experience/Technologies:
- Must have experience troubleshooting and repairing hardware issues.
- Must understand Windows 10/11 operating system - Administration and support
- Microsoft Stack including Office 365 and Intune - Administration and support
- Active Directory - Administration and management
- Using ticketing system to respond to portal requests - User support
- Experience in a creative environment within the Gaming / Film / TV sector is very desirable.
The successful IT Support Engineer candidate will be commutable 5 days a week to Manchester.
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