2nd Line Support required in Birmingham. My client is an award-winning IT consultancy that delivers ambitious transformational projects for large-scale enterprise organisations. Their priority is to develop close and enduring partnerships with clients by consistently delivering high quality systems and services. They work with the UK’s leading companies to build visionary digital products and the majority of their clients have remained with them over many years and continue to provide personal recommendations.
The successful candidate will interrogate into a small friendly team who provides the internal IT function, and will assist in providing day to day support to 50 employees / contractors who will be working either in the office or remotely.
Position Overview – 2nd Line Support
- Responding to clients tickets
- Monitor, manage and prioritise tickets
- Taking ownership of problems / issues
- Identifying the root / cause of problem
- Providing immediate and long term fixes
- Updating the helpdesk system with the relevant details promptly
- Assist in the management of Office 365 and other software systems used by the company
- Assist in On-boarding / Off boarding of new starters including preparation of devices
- Assist with the day to day management of backups
Position Requirements – 2nd Line Support
- 2-3 years of working in an IT environment
- Suitable qualifications for the role
- Exposure managing Office 365 and Anti Virus Solutions
- Proven experience in problem-solving with Windows and Linux devices
- Experience with virtual machines, ideally VMWare
- Knowledge of Windows Domains and the management of Active Directory
Position Remuneration – 2nd Line Support
- Monday to Friday / 37.5 hrs a week
- No regular "out of hours" work is expected, but may require overtime on infrequent occasions (paid)
- 25 days holiday including bank holidays
- Modern office including a pool table
- 2 minute walk from Birmingham New Street Station
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