IT Specialist Engineer

Flotek Group Limited•Rhuallt, Wales, United Kingdom•IT & Technology•2026-11-14 07:37:08

Resolve tickets from our Partners that our 1st Line Team have been unable to fix at first point of contact.
Ensure customer faults and incidents are responded to and resolved within SLAs.
Demonstrate ownership, accountability, and responsibility for complex IT issues that require in-depth analysis. This may require visiting partner on-site from time to time.
Review and resolve alerts from our various monitoring systems to allow proactive support and security enforcement.
Communicate clearly and effectively with end-users, colleagues, and management to quickly resolve issues and ensure customer satisfaction
Provide support and training to our 1st Line Team when feedback is applicable.
Provide additions and updates to existing process documentation, ensuring we keep solutions up to date.
Offer suggestions and feedback to help the overall Service department and business a whole improve.
We are looking for an enthusiastic customer service-focused individual with previous experience of working within an IT and Telecoms Helpdesk role., 2+ years in an IT Helpdesk, ideally within an MSP at a 2nd/3rd line level.
Microsoft experience is essential, in terms of managing and maintaining 365 accounts.
Experience delivering great customer service; excellent verbal and written communication skills
Loves working as part of a team
Comfortable using CRMs and documentation solutions
Hold a Full UK driving license
Flotek Group are a fast-growing Tech Company based throughout the UK providing IT and Comms technology to small & medium businesses.
Staff Share Equity Scheme
New customer referral incentive
Onsite Parking
21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays)
Perkbox
EAP

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