Helpdesk Operator
Warwick - Onsite
£29,000 - £32,000
VIQU are partnering with a leading organisation to recruit a Helpdesk Operator to provide first-line IT support across the business. This is a hands-on opportunity for an experienced Service Desk professional to broaden their technical knowledge while supporting users across multiple UK locations. The successful candidate will work across a varied Microsoft environment, including Intune, Entra ID, Microsoft 365 and Windows 11, alongside hardware, mobile devices, printers and business systems. This is an ideal opportunity for someone with a strong customer-focused approach who enjoys troubleshooting and wants to continue developing their IT career within a busy support environment.
Key Responsibilities of the Helpdesk Operator:
- Act as the first point of contact for IT support requests, providing effective first-line technical assistance
- Log, prioritise, investigate and resolve service desk tickets within agreed processes
- Troubleshoot Windows 11, Microsoft 365, desktop hardware, printers, mobile devices and business systems
- Support and administer user devices through Microsoft Intune
- Assist with user accounts, access and devices across Microsoft Entra ID and Active Directory
- Provide remote and face-to-face technical support to users across Warwick and wider UK locations
- Set up, configure and maintain IT equipment, applications and user devices
- Support SharePoint and other Microsoft business applications
- Create and maintain user guides, training materials and IT documentation
- Work closely with infrastructure teams and external suppliers to investigate and resolve technical issues
Key Experience Required of the Helpdesk Operator:
- Proven experience working within a Service Desk, Helpdesk or first-line IT support environment
- Strong hands-on experience supporting Microsoft 365, Windows 11 and desktop applications
- Practical experience with Microsoft Intune and Entra ID
- Strong troubleshooting experience, particularly across hardware, software and printer-related issues
- Experience with SharePoint would be highly desirable
- Good understanding of Active Directory and user account administration
- Strong customer service and communication skills, with the ability to support users at different technical levels
- Ability to manage and prioritise multiple support tickets and tasks effectively
- A proactive approach to problem-solving with a genuine desire to develop technical
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