Academia the Technology Group operates on a university campus in Cardiff, delivering frontline IT support to students and staff. The role focuses on first-contact resolution and service desk excellence within a managed university environment.
As an Endpoint Service Desk Analyst, you will log and triage requests through Freshservice, troubleshoot Windows 10/11 and Microsoft 365 issues, and escalate complex tickets while maintaining user-focused service levels.
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We are seeking a motivated Campus IT Support Analyst – First-Line Tech (Cardiff) to join Academia the Technology Group in Cardiff, Wales, United Kingdom.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Campus IT Support Analyst – First-Line Tech (Cardiff) role in the description above.
We appreciate your interest in this position.