Hands-on desktop, laptop, hardware and Windows OS troubleshooting.
Device imaging, builds, deployment and replacement.
Support for printers, copiers, peripherals and meeting room AV/conferencing systems.
Active Directory, software installation, patching and endpoint security.
IT asset management, incident management and vendor coordination.
Strong communication, troubleshooting and customer service skills.
MAC Support:
1. Able to differentiate between various MAC OS versions
2. Able to identify hardware issues & run hardware diagnoses
3. MAC OS Build experience - online and ISO image
4. MAC OS administration (add to domain, file sharing, folder sharing, network share, printer config and etc)
5. User administration (local user creation, password reset and etc)
6. Knowledge on JAMF (software distribution, patch distribution & etc)
7. Installation & troubleshooting of application/software (Microsoft, Security app)
8. Knowledge on file vault (hardware encryption)
9. Basic Linux knowledge is an added advantage
VIP Support:
1. Primary point of contact for VIP and their technical needs.
2. Provide event support, setup AV and live stream equipment
3. Escalation point for tier 1 & 2 IT support specialist to provide top-notch support for our local offices as well as our world-wide remote office workers
4. Performing advance level troubleshooting tasks and operating system support on Microsoft Windows OS, Mac OS X, mobile devices and network services
Behavioural Skills
Good verbal and written communication.
Ability to analyse ticket information and data trends.
Ability to identify opportunities to improve performance and functionality.
#J-18808-Ljbffr