IT Support
Salary: £28,000 – £34,000 (DOE)
Location: Tadcaster, North Yorkshire
Working Pattern: Office-based, Monday to Friday (5 days per week)
We are looking for a reliable, logical and enthusiastic IT Support Technician to join our small IT team at Samuel Smith’s Brewery. This is a hands‑on, varied role supporting the day‑to‑day IT operations of the business.
You will provide user support, maintain hardware and software, troubleshoot technical issues and help ensure our business‑critical systems run smoothly. If you have a genuine interest in IT, enjoy solving problems and thrive in a practical, team‑focused environment, we would love to hear from you.
Your Key Responsibilities:
- Provide day‑to‑day IT support and troubleshoot user issues.
- Set up, configure and maintain PCs, laptops and hardware.
- Support Windows, Microsoft Office and legacy systems.
- Maintain systems, including email, antivirus, networking, VOIP and accounting software.
- Manage daily IT tasks, report distribution and system checks.
- Monitor backups and support data protection processes.
- Assist with programming, report writing and system improvements.
- Investigate technical issues and implement effective solutions.
- Support hardware installations and general IT maintenance.
We are looking for someone who has:
- Experience in IT Support or similar technical support roles.
- A good understanding of networking fundamentals, Windows and Microsoft Office tools.
- Experience managing the full lifecycle of end‑user devices, from setup and deployment through to maintenance and replacement.
- Logical, methodical and confident problem‑solving skills with excellent attention to detail.
- Good communication skills and a strong team player.
- A willingness to learn and take on a variety of manual basic and technical tasks.
What We Offer:
- A competitive salary for on a 37.5 hours per week.
- Opportunity to develop your technical skills and experience in a supportive team.
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