NEC Software Solutions in the United Kingdom is seeking a Knowledge Analyst to drive and improve CSC Knowledge Management processes within ICT. You will manage knowledge articles, ensure publication readiness, and support first-time fix through effective knowledge sharing.
You will collaborate with Service Desk, Incident and Problem Management, contributing to ISO/IEC20000 accreditation, and design metrics to report on KPIs.
#J-18808-Ljbffr
This is a genuine opening to take on the Knowledge Management Analyst - ITIL & Knowledge Base Lead role at NEC Software Solutions.
Please review the full job details above before applying.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in Tees Valley, England, United Kingdom.
This opportunity is part of our work in IT & Technology.