Are you an organised, customer-focused professional with a passion for delivering exceptional service? We're supporting the search for a Network Service Coordinator to join a high-performing team responsible for coordinating and supporting critical network services across a complex technical environment.
This is a fantastic opportunity to work at the heart of service delivery, acting as a key point of contact between technical teams, stakeholders and suppliers to ensure network services remain efficient, secure and reliable.
What you'll be doing:
- Coordinating network service requests, incidents and changes across multiple stakeholders
- Monitoring service performance and driving continuous improvement initiatives
- Supporting incident management activities and ensuring timely resolution of issues
- Managing supplier and third-party relationships to maintain service standards
- Producing service reports, metrics and documentation
- Ensuring adherence to ITIL processes and best practice service management principles
- Acting as a central communication point between technical and business teams
What we're looking for:
- Experience in a Service Coordinator, Service Delivery, Service Desk or Network Support environment
- Understanding of networking technologies and infrastructure services
- Knowledge of ITIL processes, particularly Incident, Problem and Change Management
- Strong organisational and stakeholder management skills
- Ability to prioritise multiple activities and work in a fast-paced environment
- Excellent communication skills with a proactive approach to problem-solving
What's in it for you?
- Flexible and hybrid working arrangements
- Competitive salary and bonus package
- Paid overtime opportunities
- Generous pension contribution
- Excellent career progression and development pathways
- Exposure to complex enterprise-scale network environments
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