We are recruiting on behalf of a reputable automotive dealer group for the position of Senior Service Advisor at their prominent site in Croydon. This is an excellent opportunity for an experienced service professional seeking a role that offers competitive pay, generous bonus schemes, and comprehensive benefits. The ideal individual will be proactive, results-oriented, and committed to delivering outstanding customer service.
Benefits & Compensation
- Competitive basic salary of £36,000 per annum
- Uncapped bonus scheme with an OTE of £46,000, including potential bonuses of up to £900 per month
- Monday to Friday working hours, 8am to 6pm, with optional paid overtime on Saturdays at time and a half
- 22 days annual leave plus bank holidays
- Pension contributions and health insurance
- On-site parking at Europe's largest manufacturer site
- Industry-leading manufacturer training
- High street retail discounts and additional staff perks, including team rewards
Duties
- Providing exceptional customer service as a Senior Service Advisor
- Leading and motivating the Service Advisor team to achieve targets
- Managing service and warranty sales, including upselling service plans and labour warranties
- Ensuring accurate and efficient management of paperless job cards, primarily using Kerridge
- Supporting the workshop with additional sales and upsell opportunities as the Senior Service Advisor
- Managing customer expectations to ensure a first-class experience
- Maintaining high levels of customer satisfaction and meeting performance targets
- Achieving and exceeding service and warranty sales goals
Requirements
- Proven experience as a Service Advisor or Senior Service Advisor within the motor trade
- Strong communication and organisational skills
- Ability to lead by example and motivate a team as the Senior Service Advisor
- Knowledge of Dealer Management Systems (DMS), ideally Rev8 Kerridge
- Customer-focused attitude with a drive to meet sales targets
- Excellent time-management and organisational skills
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